Frequently asked questions

If you have any questions regarding the services provided by Quality Inn & Suites Lévis, you may find answers below in this list of the most frequently asked questions.

Need more answers ? Contact our customer service

What time is check-in?

We guarantee the room will be ready by 4 p.m.

Is there an indoor pool?

Yes! Quality Inn & Suites Lévis has an indoor pool. The water is treated with chlorine.

What are the pool and fitness room hours?

The pool and fitness room are open daily from 7 a.m. to 10 p.m.

Is there a restaurant in the hotel?

No. There is an eating area where the hot buffet breakfast is served every day along with the daily newspaper. There are a number of restaurants just minutes from the hotel including Scores, Tim Horton, Resto Délice, and Cosmos.

Do you charge something to my credit card for a booking?

No. A credit card number is taken with the reservation simply to guarantee the booking, meaning we will keep the room for you until you arrive. You can settle your bill on your departure.

Are there any charges for cancelling a booking?

No. A credit card number is taken with the reservation simply to guarantee the booking, meaning we will keep the room for you until you arrive. You can settle your bill on your departure.

Are there any smoking suites?

No. Quality Inn & Suites Lévis is entirely non-smoking.

Can people under 18 book a suite?

No. There must be an adult in every suite booked.

Is parking free?

Yes! Quality Inn & Suites Lévis offers complementary parking.

Is there an indoor pool?

Yes! Quality Inn & Suites Lévis has an indoor pool with a hot tub. The water is treated with chlorine.

What are the pool and fitness room hours?

The pool and fitness room are open daily from 7 a.m. to 10 p.m.

Is there a restaurant in the hotel?

No. There is an eating area where the hot buffet breakfast is served every day along with the daily newspaper. There are a number of restaurants just minutes from the hotel including Scores, Yuzu Sushis, Tim Horton, Resto Délice, and Cosmos.

Do you charge something to my credit card for a booking?

No. A credit card number is taken with the reservation simply to guarantee the booking, meaning we will keep the room for you until you arrive. You can settle your bill on your departure.

What time is check-out?

Check-out time is noon on the day of departure.

Where is Quality Inn & Suites Lévis located?

It’s 15 minutes from Quebec City, Exit 325 North off Highway 20, between Président-Kennedy and Alphonse-Desjardins boulevards.

Are there any charges for cancelling a booking?

No. You have until 4 p.m. on your day of arrival to cancel your reservation. If you do not show up and do not contact us to cancel, you will be charged for the first night.

Are there any smoking suites?

No. Quality Inn & Suites Lévis is entirely non-smoking.

Can people under 18 book a suite?

No. There must be an adult in every suite booked.

Is parking free?

Yes! Quality Inn & Suites Lévis offers complementary parking.

Is there a business office with a computer available to guests?

Yes! Quality Inn & Suites Lévis has a business centre with a computer, fax machine, photocopier and printer available for guests to use.

Up to what age do children stay free?

Children up to 18 stay free and must be accompanied by at least one adult.

Do you have suites or rooms for reunions?

Yes! We have 10 meeting and reception rooms that can accommodate up to 200.

Can you accommodate family reunions?

Absolutely! Quality Inn & Suites Lévis has 10 reception rooms that can accommodate up to 200 people theatre style.

Is there a laundromat available for hotel guests?

Yes! A complementary washer and dryer are available for use by guests. Better still! Laundry detergent and fabric softener are even provided.

Are there smoke detectors and sprinklers?

Yes! Quality Inn & Suites Lévis is a concrete structure that is equipped with sprinklers and smoke detectors. You can sleep soundly. The hotel has been designed to ensure your safety!